Refund policy

Return Period:
We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.

Return Eligibility:
To be eligible for a return, the item must meet the following conditions:

The product is unopened, unused, and in the same condition as when you received it.
The product is in its original packaging with all seals intact.
You have the receipt or proof of purchase.

How to Start a Return:
To start a return, please contact us at nsn@att.net
Once your return is approved, we will provide you with a return shipping label and instructions for returning the item. Please note that we cannot accept returns of opened or used products due to hygiene and safety concerns.

If you have any questions regarding returns, please reach out to us at nsn@att.net

Damages and Issues

Please inspect your order as soon as you receive it. If the product is defective, damaged, or you receive the wrong item, please contact us immediately at nsn@att.net

We will review the issue and make it right as quickly as possible.

Non-Returnable Items

For health and safety reasons, certain items cannot be returned:

Opened or used food and drink products (including protein powders, bars, or drinks)
Perishable items
Customized or personalized products

We also do not accept returns on gift cards or sale items. If you have questions about a specific item, please contact us before returning it.

Exchanges

If you would like to exchange a product, we recommend that you return the original item and place a new order for the desired product. This is the quickest way to get the product you want.

European Union 14-Day Cooling-Off Period

For customers in the European Union, you have the right to cancel or return your order within 14 days of receipt, no questions asked. The product must be unopened, unused, and in its original packaging. You will need the receipt or proof of purchase to process your return.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved, the refund will be processed and issued to your original payment method within 10 business days. Please note that your bank or payment provider may take additional time to process the refund.

If 15 business days have passed since we approved your return and you haven't received your refund, please contact us at nsn@att.net

FitWISE Nutrition

920 S Colony Road, Wallingford, CT 06492